Terms & Conditions
Gura Online – Beauty & Wellbeing Lifestyle Store
Last updated: 27 February 2026
These Terms & Conditions (“Terms”) govern your use of guraonline.com (“Website”), operated by Gura Online (“we”, “us”, “our”).
By accessing or purchasing from our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Scope of Services
Gura Online is an online retail store offering beauty, skincare, wellness, self‑care, and lifestyle wellbeing products (“Products”) for personal use only.
Our Products are not intended for resale unless explicitly agreed in writing.
2. Eligibility
To place an order, you must:
- Be at least 18 years old, or
- Have permission from a parent or legal guardian
By placing an order, you confirm that the information you provide is accurate and complete.
3. Product Information & Use
We strive to display accurate descriptions, ingredients, images, and pricing. However:
- Product colors and appearance may vary due to screen settings
- Descriptions are provided for general information only
- We do not guarantee that all descriptions are error‑free
Important – Beauty & Wellbeing Disclaimer
- Our Products are not medical products
- They are not intended to diagnose, treat, cure, or prevent any disease
- Always perform a patch test before using skincare or cosmetic products
- Discontinue use and consult a professional if irritation or adverse reactions occur
Individual results may vary.
4. Orders & Acceptance
- Placing an order constitutes an offer to purchase
- Orders are accepted only once payment is successfully completed and confirmation is sent
- We reserve the right to refuse or cancel orders due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraud or misuse
5. Pricing & Payment
- Prices are shown in the applicable currency and may include VAT where required by law
- Shipping costs are shown at checkout
- We reserve the right to change prices at any time without prior notice
Accepted payment methods are displayed at checkout.
6. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by carriers, customs, or external factors
- Risk of loss passes to you upon delivery
If your order arrives damaged, please contact us promptly with supporting evidence.
7. Right of Withdrawal & Returns (EU Consumer Rights)
If you are an EU consumer, you have the right to withdraw from your purchase within 14 days from receiving your order, without providing a reason.
Exceptions (Non‑Returnable Items)
For hygiene and safety reasons, the following cannot be returned if opened or used:
- Cosmetics and skincare products
- Personal care or wellbeing items
- Sealed products once the seal is broken
Returned items must be unused, unopened, and in original packaging.
Refunds are processed after inspection of returned goods.
8. Subscriptions & Bundles (If Applicable)
If we offer subscriptions or bundled wellbeing products:
- You may cancel subscriptions according to the stated terms
- Cancellation takes effect at the end of the current billing cycle
- No refunds are issued for partially used periods unless required by law
9. Intellectual Property
All content on guraonline.com, including:
- Brand names, logos, product descriptions
- Images, text, graphics, and designs
is the intellectual property of Gura Online or its licensors and may not be copied, reused, or distributed without written permission.
10. User Conduct
You agree not to:
- Misuse the Website or attempt unauthorized access
- Submit false, misleading, or harmful information
- Post reviews or content that is abusive, defamatory, or unlawful
We reserve the right to remove content or restrict access if violations occur.
11. Third‑Party Products & Links
Some Products or links may come from third‑party suppliers. We are not responsible for:
- Their manufacturing processes
- Claims made outside our Website
- External websites or their policies
Use of third‑party services is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law, Gura Online shall not be liable for:
- Allergic reactions or misuse of Products
- Indirect or consequential damages
- Loss of profits, data, or wellbeing expectations
Our total liability shall never exceed the amount paid for the Product in question.
13. Indemnification
You agree to indemnify and hold harmless Gura Online from claims arising from:
- Improper use of Products
- Violation of these Terms
- Violation of applicable laws or third‑party rights
14. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy, in compliance with GDPR and applicable EU data protection laws.
15. Termination
We reserve the right to suspend or terminate access to the Website if these Terms are violated.
Termination does not affect your statutory consumer rights.
16. Governing Law
These Terms are governed by the laws of Sweden, without prejudice to mandatory consumer protection laws in your country of residence within the EU.
17. Changes to These Terms
We may update these Terms from time to time. Changes take effect once published on this page. Continued use of the Website constitutes acceptance of the revised Terms.
18. Contact Information
For questions, support, or legal inquiries:
Gura Online
Email: [email protected]
Website: https://guraonline.com
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Terms & Conditions
Gura Online – Beauty & Wellbeing Lifestyle Store
Last updated: 27 February 2026
These Terms & Conditions (“Terms”) govern your use of guraonline.com (“Website”), operated by Gura Online (“we”, “us”, “our”).
By accessing or purchasing from our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Scope of Services
Gura Online is an online retail store offering beauty, skincare, wellness, self‑care, and lifestyle wellbeing products (“Products”) for personal use only.
Our Products are not intended for resale unless explicitly agreed in writing.
2. Eligibility
To place an order, you must:
- Be at least 18 years old, or
- Have permission from a parent or legal guardian
By placing an order, you confirm that the information you provide is accurate and complete.
3. Product Information & Use
We strive to display accurate descriptions, ingredients, images, and pricing. However:
- Product colors and appearance may vary due to screen settings
- Descriptions are provided for general information only
- We do not guarantee that all descriptions are error‑free
Important – Beauty & Wellbeing Disclaimer
- Our Products are not medical products
- They are not intended to diagnose, treat, cure, or prevent any disease
- Always perform a patch test before using skincare or cosmetic products
- Discontinue use and consult a professional if irritation or adverse reactions occur
Individual results may vary.
4. Orders & Acceptance
- Placing an order constitutes an offer to purchase
- Orders are accepted only once payment is successfully completed and confirmation is sent
- We reserve the right to refuse or cancel orders due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraud or misuse
5. Pricing & Payment
- Prices are shown in the applicable currency and may include VAT where required by law
- Shipping costs are shown at checkout
- We reserve the right to change prices at any time without prior notice
Accepted payment methods are displayed at checkout.
6. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by carriers, customs, or external factors
- Risk of loss passes to you upon delivery
If your order arrives damaged, please contact us promptly with supporting evidence.
7. Right of Withdrawal & Returns (EU Consumer Rights)
If you are an EU consumer, you have the right to withdraw from your purchase within 14 days from receiving your order, without providing a reason.
Exceptions (Non‑Returnable Items)
For hygiene and safety reasons, the following cannot be returned if opened or used:
- Cosmetics and skincare products
- Personal care or wellbeing items
- Sealed products once the seal is broken
Returned items must be unused, unopened, and in original packaging.
Refunds are processed after inspection of returned goods.
8. Subscriptions & Bundles (If Applicable)
If we offer subscriptions or bundled wellbeing products:
- You may cancel subscriptions according to the stated terms
- Cancellation takes effect at the end of the current billing cycle
- No refunds are issued for partially used periods unless required by law
9. Intellectual Property
All content on guraonline.com, including:
- Brand names, logos, product descriptions
- Images, text, graphics, and designs
is the intellectual property of Gura Online or its licensors and may not be copied, reused, or distributed without written permission.
10. User Conduct
You agree not to:
- Misuse the Website or attempt unauthorized access
- Submit false, misleading, or harmful information
- Post reviews or content that is abusive, defamatory, or unlawful
We reserve the right to remove content or restrict access if violations occur.
11. Third‑Party Products & Links
Some Products or links may come from third‑party suppliers. We are not responsible for:
- Their manufacturing processes
- Claims made outside our Website
- External websites or their policies
Use of third‑party services is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law, Gura Online shall not be liable for:
- Allergic reactions or misuse of Products
- Indirect or consequential damages
- Loss of profits, data, or wellbeing expectations
Our total liability shall never exceed the amount paid for the Product in question.
13. Indemnification
You agree to indemnify and hold harmless Gura Online from claims arising from:
- Improper use of Products
- Violation of these Terms
- Violation of applicable laws or third‑party rights
14. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy, in compliance with GDPR and applicable EU data protection laws.
15. Termination
We reserve the right to suspend or terminate access to the Website if these Terms are violated.
Termination does not affect your statutory consumer rights.
16. Governing Law
These Terms are governed by the laws of Rwanda, without prejudice to mandatory consumer protection laws in your country of residence within the EU.
17. Changes to These Terms
We may update these Terms from time to time. Changes take effect once published on this page. Continued use of the Website constitutes acceptance of the revised Terms.
18. Contact Information
For questions, support, or legal inquiries:
Gura Online
Email: contact@guraonline.com
Website: https://guraonline.com
