[vc_row][vc_column width=”2/12″][/vc_column][vc_column width=”8/12″][vc_empty_space][vc_toggle title=”1. Registration” style=”text_only” size=”lg” open=”true” css=”” el_id=”1464939184208-3761b6d5-e09b”]Registration on Guraonline.com is completely free and is done entirely on the site.
However, telephone assistance is possible to guide the customer during registration.
By registering, the customer tacitly consents to receiving, via email, information concerning the offers present on Guraonline.com[/vc_toggle][vc_empty_space][vc_toggle title=”2. Taking an order” style=”text_only” size=”lg” open=”true” css=”” el_id=”1466409091591-468ec8ec-870d”]Any placing of orders on this site implies full acceptance, by the customer, of the general conditions cited below.
The contract comes into force as soon as the customer has validated their order on the Djiboutifresh.com website.
The customer has the possibility to modify or cancel his order by telephone or directly on the Djiboutifresh.com website 24 hours before the scheduled delivery/collection.
The resale of items purchased on Guraonline.com is strictly prohibited.
The seller gives himself the right to limit the purchase quantity of certain products.
The minimum purchase order on the Guraonlinecom website is 20.000 FRW.-. Orders of a lower amount will not be processed.[/vc_toggle][vc_empty_space][vc_toggle title=”3. Payment” style=”text_only” size=”lg” open=”true” css=”” el_id=”1470367649702-23bf6af3-fbeb”]Payment will be made upon delivery, checks and cash or payment slip will be accepted, payable within 5 days. Make sure you are home on the chosen date and time.
As payment is made by bank transfer, the order will not be shipped until funds are received.
Prices are indicated in FRW and are VAT included (according to current rate).
Only the prices of the products displayed at the time of the order are valid.
The seller will never access the customer’s bank card information.
When the total of a customer’s invoices exceeds the sum of 100,000 FRW, Guraonline.com reserves the right to demand advance payment, despite the due date of the invoices. The customer must pay their invoices for a total amount greater than or equal to 150,000FRW, before being able to reorder on Guraonline.com.[/vc_toggle][vc_empty_space][vc_toggle title=”4. Quality” style=”text_only” size=”lg” open=”true” css=”” el_id=”1470367677196-ffb46dd4-f744″]The seller guarantees the delivery of quality products and their goal is to offer impeccable service. The customer is therefore invited to contact the seller for possible complaints or suggestions for improvements to the service.[/vc_toggle][vc_empty_space][vc_toggle title=”5. Privacy” style=”text_only” size=”lg” open=”true” css=””]The seller guarantees its customers the confidentiality of information transmitted via the Guraonline.com site.
Their personal data will never be transmitted to third parties and will only be used for statistical purposes or to improve the service.
The customer has the possibility of accessing, modifying or deleting the information present on his account at any time.[/vc_toggle][vc_empty_space][vc_toggle title=”6. Delivery” style=”text_only” size=”lg” open=”true” css=””]Initially, deliveries are limited to a few municipalities in the city of Kigali or internationally by courier.
The order is delivered to the main address provided by the customer at the time of registration. This address can be changed at any time on the customer’s account.
Deliveries are made between 07:00 and 23:00 and a more precise time cannot be guaranteed.
A delivery note is drawn up and submitted with the order.
Delivery costs are charged additionally.[/vc_toggle][vc_empty_space][vc_toggle title=”7. Absence of the customer during delivery and inability to deliver.” style=”text_only” size=”lg” open=”true” css=””]Unless otherwise indicated when ordering, delivery will be made to the customer’s home. If the customer is absent, the order will be placed at their door, in the best possible conditions.
The order can also be left at another address, provided that this is indicated at the time of placing the order.
However, in order to guarantee optimal quality products, the customer’s presence during delivery is strongly requested.
The customer becomes responsible for his order when it is delivered to his home, even if he is not present. After delivery, we decline all responsibility in the event of theft or various damages caused to the customer’s order.
If it is impossible to access the delivery location (gate code not mentioned, building door closed, etc.), the order will still be invoiced to the customer, but will be available at the seller’s home until the next day of delivery. The customer can have this same order delivered again, for an additional fee.[/vc_toggle][vc_toggle title=”8. Returns” style=”text_only” size=”lg” open=”true” css=””]In the event of a delivery error, the customer is requested to contact the sellers within two days.
Products ordered in error are neither taken back nor refunded to the customer.
Products ordered in error are neither taken back nor refunded to the customer.[/vc_toggle][vc_toggle title=”9. When will you receive your refund?” style=”text_only” size=”lg” open=”true” css=””]Exercising the right of withdrawal gives rise to a refund of the sums paid no later than seven (7) days from receipt of the order.
The refund will be made by reverse transaction (bank transfer and/or voucher).
If you paid for your order with bank transfer in euros and/or pounds sterling, the reimbursement terms are as follows:
In the event of total cancellation of your order, you will be refunded the full amount paid.
In the event of partial cancellation of your order, the amount corresponding to the cancellation will be deducted from the amounts remaining due on the day of cancellation.[/vc_toggle][vc_toggle title=”10. Packaging” style=”text_only” size=”lg” open=”true” css=””]Plastic crates are washed and reused, which is why we want to collect them. To do this, simply give them to our delivery person for your next order, or bring them back to our office. Thanks for playing the game!
In the event of total cancellation of your order, you will be refunded the full amount paid.
In the event of partial cancellation of your order, the amount corresponding to the cancellation will be deducted from the amounts remaining due on the day of cancellation.[/vc_toggle][vc_toggle title=”11. Intellectual property” style=”text_only” size=”lg” open=”true” css=””]The entire Djiboutifresh.com site is the property of the seller; all rights of use are reserved to him.
The logos are registered trademarks and the images present on Djiboutifresh.com cannot be used by third parties.[/vc_toggle][/vc_column][vc_column width=”2/12″][/vc_column][/vc_row]