Policy

Privacy Policy

Gura Online – Beauty & Wellbeing Lifestyle Store
Last updated: 27 February 2026

At Gura Online (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or shop at guraonline.com (“Website”).

This policy is compliant with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Gura Online
Email: [email protected]
Website: https://guraonline.com

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third‑party payment providers)
  • Order history
  • Account login details (if applicable)
  • Customer support messages

b) Automatically Collected Data

  • IP address
  • Browser type and device information
  • Pages visited and interactions
  • Cookies and similar tracking technologies

3. Purpose of Data Processing

We process your personal data to:

  • Process and deliver orders
  • Handle payments and refunds
  • Communicate order confirmations and updates
  • Provide customer support
  • Manage user accounts
  • Improve Website performance and user experience
  • Comply with legal and accounting obligations
  • Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to fulfill your orders
  • Legal obligation – tax, accounting, consumer protection laws
  • Legitimate interest – Website security, service improvement
  • Consent – newsletters, marketing, cookies (where required)

You may withdraw your consent at any time.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential Website functionality
  • Analyze Website traffic and performance
  • Improve shopping experience

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy (if applicable).

6. Payment Processing

All payments are processed securely through trusted third‑party payment providers.
We do not store your full payment card details on our servers.

Payment providers process data in accordance with their own privacy policies and GDPR obligations.

7. Sharing of Personal Data

We only share your data when necessary, including with:

  • Payment service providers
  • Shipping and logistics partners
  • IT and Website hosting providers
  • Legal or regulatory authorities (when required by law)

We never sell your personal data to third parties.

8. International Data Transfers

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • GDPR‑approved data protection mechanisms

9. Data Retention

We retain personal data only for as long as necessary:

  • Order and accounting data: as required by law
  • Customer accounts: until deleted by the user
  • Marketing data: until consent is withdrawn

When data is no longer needed, it is securely deleted or anonymized.

10. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at contact@guraonline.com.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no online system can be 100% secure.

12. Children’s Privacy

Our Website and Products are not intended for children under 16.
We do not knowingly collect personal data from children.

13. Third‑Party Links

Our Website may contain links to third‑party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Changes take effect when published on this page.

We encourage you to review this policy regularly.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Gura Online
📧 Email: contac@guraonline.com
🌐 Website: https://guraonline.com

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